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Terms & conditions

1. General terms and conditions

The following terms and conditions (henceforth: the Terms and Conditions”) are valid between you and Monomania Norge (henceforth: Monomania Norge; may be referred to as “us” and “we”) and apply to all use of and orders placed on Monomania Norge website monomania.no (henceforth together: the “Website”), and orders made by telephone, e-mail or by live chat with Customer Service team of Monomania Norge via social media channels of Monomania Norge. Please note that Monomania Norge does not guarantee that all products presented on the Website are in stock or are available for purchase. Monomania Norge reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. Monomania Norge reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes. Please note that the terms and conditions valid for your order is always the terms and conditions that is in effect as of the time that you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.

2. Language

The language of the Terms and Conditions is English.

3. My account

When you place an order on monomania.no an account will be created in our customer management system. The only information that will be stored is the information you provide to your order such as shipping and billing address as well as email address. If you create an account yourself, you will be able to choose a password with which you can log in to your account online and view your order history and track your order. If you would like to delete an account you can also contact contact@monomania.no and we will assist you. If you create an account with us, you can also choose to store a credit card for a future purchase. All information regarding your store credit cards can be changed and deleted when logging on to your account.

4. Placing order

By using the Website and/or placing an order on the Website, by telephone, e-mail or by social media channels, you confirm that you have read the Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

5. Order confirmation

After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

6. Acceptance and shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order. Please note that Monomania Norge does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.

7. Colors

Monomania Norge try our best to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. Monomania Norge cannot be held responsible for any such discrepancy.

8. Prices

The prices and delivery costs shown on the Website include VAT. The prices and delivery costs shown on the Website may vary from time to time and Monomania Norge is not bound by the price until Monomania Norge has accepted the order by sending the shipping confirmation to you. If we are unable to contact you, your order will be cancelled. Monomania Norge always reserves the right to cancel any order prior to our acceptance of the order. If we have already received payment for a cancelled order, we will refund you the amount of the purchase. Please also note that Monomania Norge may cancel the order even if it has been accepted by Monomania Norge under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.

9. Payments

The following payment is accepted.

— Paypal

When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. You can also choose “Pay by card” without logging in a Paypal account. Once this transaction is complete, you will then return to the Website.

10. Delivery

— Shipping methods

We offer different shipping methods to meet your needs as further specified when you check out. Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 24 hours during weekdays, or 1-2 business days during sales periods. Please note that delivery times are provided as guidelines only, and commence from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorization and/or stock availability. If Monomania Norge fails to deliver within 30 days, you may have the right to cancel the purchase. Your order will be delivered to your local delivery point. A delivery notification will be sent via SMS when your package is ready to be collected.

— First-time order policy

For security purposes, Monomania Norge reserves the right to ship first-time orders to the cardholder's verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

11. Right to cancel and return

— Cancellation

You are entitled to withdraw your purchase or exchange your product by sending a request to our email contact@monomania.no within 14 days of the date on which you have received the product. We will send you a confirmation upon receiving your request. Please always refer to your order number in your communication with us. You may wish to keep a copy of your cancellation notification for your own records.

— Refund relating to the right of withdrawal

If you choose to withdraw your purchase in accordance with the terms set forth in this section 11, Monomania Norge will issue a refund of the amount paid to Monomania Norge including the shipping cost you have paid for the delivery from Monomania Norge to you. Monomania Norge will pay the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that Monomania Norge has received the product/s from you. The refund is made through PayPal. You will not be charged extra if another payment method is used. Please note that Monomania Norge only issues a full refund if the product/s is in the same conditions as at the time of delivery. If the product’s value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, Monomania Norge then has the right to withhold such amount of the refund. To avoid a deduction, please make sure the product you wish to refund is in the exact same condition as when you received them, with tag and seal still attached. All shoes must not be used at all or on a carpeted surface until you have decided to keep them. Shoes and accessories that come in a special box, must be returned in their undamaged original box which is considered to be a part of the product.

— Exchanges

Purchased products are exchangeable into a different size and color in accordance with the terms set forth in this section 11. All exchanges are based on stock availability. If you have exchanged a product, you will pay the shipping costs for the new product. Please note that sale products are non-exchangeable but can be returned for a full refund.

— Shipping costs for returning the products

You must cover the direct costs associated with returning the products, unless otherwise agreed. Direct costs are shipping or transport costs, along with any other direct expenses such as the purchase of new shipment packaging.

— Returning the products

Upon your withdrawal or exchange of your purchase, please return the product/s as soon as reasonably practicable but no later than 14 days after sending your notice.

When returning please follow the steps below.

  1. Fill in the Cancellation Form (Angreskjema), which is attached in the dispatch email of your order,  and send the Form to contact@monomania.no
    2. Attach the return address firmly and clearly visible to the package and return through your local Postal Service.

Please make sure you return the products by any secure transport.

12. Defective products

If you receive defective products, please notify us immediately. You must always notify Monomania Norge within a reasonable time after you have detected that the products are defective. If Monomania Norge consider the products to be defective, Monomania Norge will make a full refund including shipping costs.

13. Monomania Norge quality guarantee

Monomania Norge acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.

14. Copyright permission notice

Copyright in the documents provided in this site (including, without limitation, graphics, text, photos, designs, logos, icons, images, data and software) are owned by Monomania Norge and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Monomania Norge. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

15. Privacy policy

Please see Monomania Norge’ separate Privacy Policy which can be found at www.monomania.no.

16. Resale policy

You may purchase products on www.monomania.no for personal use only and not for resale. By placing an order on www.monomania.no, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

17. Information on the website

Monomania Norge cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Monomania Norge may, at any time, amend the content of the site. Although Monomania Norge strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are maintained by third party operators. In situations where Monomania Norge acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Monomania Norges cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Monomania Norge cannot guarantee problem-free, uninterrupted, and secure access to the site.

18. Links

The Website may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

19. Violation of rules

Monomania Norge reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

20. Monomania Norge responsibility

Monomania Norge liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will Monomania Norge assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Monomania Norge’s liabilities to you will never exceed your total purchase amount for each order. In case of force majeure, Monomania Norge’s obligations will be suspended. The contract between you and Monomania Norge can, in such cases, be partially or fully terminated by yourself or by Monomania Norge.

21. Provisions severability

If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.

22. Governing law

These Terms and Conditions are governed by the laws of Norway. Any disputes pertaining to these Terms and Conditions will be exclusively referred to the district court of Oslo, as the court of first instance. Please also note that you can also file possible claims against Monomania Norge before Forbrukerrådet.

23. Version of the terms and conditions

The latest update of the Terms and Conditions of Monomania Norge was made in November, 2016.